Terms and Conditions

VibeConnect — a product of Sigma Pi Labs Inc.

1. Definitions

For the purposes of these Terms, capitalized terms shall have the following meanings:

• “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the referenced entity.
• “Applicable Law” means all international, federal, state, provincial, and local laws, statutes, regulations, rules, ordinances, orders, and judicial or administrative decisions applicable to a party or to the subject matter of these Terms.
• “Claim” means any claim, dispute, action, cause of action, demand, or controversy of any kind arising out of or relating to these Terms or the Service, whether based in contract, tort, statute, equity, or otherwise.
• “Company,” “we,” “us,” or “our” means Sigma Pi Labs Inc., a Delaware C-corporation, together with its Affiliates, officers, directors, employees, agents, contractors, successors, and assigns.
• “Content” means any text, message, photograph, image, audio, video, data, file, profile information, biographical detail, personality description, mood entry, journal entry, interest, location, activity, report, or any other information, material, or work submitted to, generated within, or transmitted through the Service by or on behalf of a User.
• “Service” means the VibeConnect mobile application on any supported platform, the underlying backend systems, any associated websites (including vibeconnect.io), and any related software, APIs, features, updates, documentation, and services made available by the Company from time to time.
• “Subscription” means any paid, recurring, auto-renewing access tier offered through the Service, including VibeConnect Premium.
• “Third-Party Services” means any service, software, platform, API, payment processor, communications provider, hosting provider, artificial intelligence provider, analytics provider, or other product provided by a party other than the Company.
• “User,” “you,” or “your” means any natural person who accesses, registers for, or uses the Service in any capacity.
• “User Content” means Content created, posted, uploaded, transmitted, or otherwise made available by a User through the Service.

2. Acceptance & Modifications

2.1 Formation of Contract

These Terms constitute a legally binding agreement. By (a) tapping “I agree,” “Accept,” “Continue,” or any similar indicator of assent during registration; (b) creating an account; (c) signing in with any authentication method we offer; or (d) accessing or using any part of the Service, you signify your acceptance of these Terms and agree to be bound by them.

2.2 Incorporated Documents

These Terms incorporate by reference the VibeConnect Privacy Policy, the VibeConnect Community Guidelines, any feature-specific or jurisdiction-specific terms or notices we post within the Service, and any rules associated with payments, subscriptions, promotions, or contests. In the event of conflict, these Terms control unless the incorporated document expressly states otherwise.

2.3 Modifications

We may modify these Terms at any time. When we make a material modification, we will provide reasonable advance notice by in-app notice, push notification, or email. The revised Terms take effect on the “Effective Date” at the top of this document. Your continued use of the Service on or after that date constitutes your acceptance of the revised Terms. If you disagree, your sole remedy is to delete your account before the Effective Date.

2.4 No Waiver of Previously Accepted Terms

If we modify the arbitration or dispute resolution terms in Section 24, we will afford existing Users an opportunity to reject the modification as to then-existing Claims, without affecting the previously accepted arbitration terms for those Claims.

3. Eligibility

3.1 Age Requirement

You must be at least eighteen (18) years of age to register for or use the Service. The Service is not intended for persons under 18. By registering, you represent and warrant that you are at least 18, that you have not been previously suspended or banned from the Service, and that you possess the legal capacity to enter into these Terms.

3.2 Capacity & Sanctions

You further represent and warrant that you (a) have the legal capacity to enter into a binding contract under the law of your jurisdiction; (b) are not a person with whom transactions are prohibited under U.S. economic sanctions or comparable laws; (c) are not located in, organized under, or ordinarily resident in a jurisdiction subject to a comprehensive U.S. embargo (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, Kherson, and Zaporizhzhia regions of Ukraine); and (d) are not identified on any U.S. government list of prohibited or restricted parties.

3.3 Device, Network & Platform

You are solely responsible for obtaining and maintaining all devices, internet connectivity, operating-system updates, and other items necessary to access the Service.

4. Account Registration, Authentication & Security

4.1 Registration

To access most features, you must register and create an account using email and password, Apple Sign-In, or Google Sign-In. You agree to provide true, accurate, current, and complete information, including a valid date of birth, and to promptly update it if it changes.

4.2 One Account Per Person

You may not maintain more than one active account at a time or create an account if previously suspended, banned, or removed. The Company may detect and merge, suspend, or terminate duplicate accounts.

4.3 Phone Verification

We may require telephone-number verification via one-time passcode (delivered by Twilio or comparable provider) during onboarding or at any later time. Standard carrier messaging rates may apply. You consent to receipt of automated text messages for verification, account-security, and transactional purposes.

4.4 Credentials & Account Security

You are solely responsible for safeguarding your credentials, maintaining confidentiality of your access, all activities that occur under your account, and promptly notifying us of any suspected unauthorized access at support@vibeconnect.io.

4.5 Identity Verification & Anti-Fraud

We reserve the right to verify your identity or require additional information at any time for fraud prevention, safety, or compliance purposes. Failure to comply may result in suspension or termination.

4.6 Account Impersonation

You may not create an account using another person’s identity, name, photograph, or likeness. Impersonation may result in immediate termination and legal action.

5. The Service & Its Features

5.1 Overview

VibeConnect is a mobile platform that facilitates discovery of and introduction to other Users for friendship, mentorship, family-style companionship, and romantic relationships. Features include profile creation; personality and interest-based matching; real-time messaging; AI-assisted conversation features; wellness and mood tracking; a private journaling feature (“Memory Book”); location-based discovery of public places (“VibeZone” / Places Discovery); push notifications; and a paid subscription tier.

5.2 Evolving Service

We may at any time add, remove, modify, or restrict any feature or function, including features described in these Terms. Beta features are provided “as is” and are excluded from any warranty or service-level commitment.

5.3 No Guarantee of Matches, Connections, or Outcomes

The Service is an introduction and communication platform. We do not guarantee: (a) that you will be matched with any particular User or number of Users; (b) that any match will result in any specific relationship or outcome; (c) the accuracy or truthfulness of statements made by other Users; (d) the suitability, safety, or reliability of any other User; or (e) any emotional, psychological, or life outcome.

5.4 Not a Background-Check Service

We do not conduct criminal-background, sex-offender-registry, employment, or identity-document checks on Users except where expressly stated. The Company is not a consumer-reporting agency and makes no representation that any User has been vetted or cleared.

6. Subscription Services, Billing & Auto-Renewal

6.1 Premium Tier

The Service offers a paid subscription tier known as VibeConnect Premium. Current products and prices:

Product	Billing Period	Price (USD)
VibeConnect Premium — Weekly	Every 7 days	$4.99
VibeConnect Premium — Monthly	Every month	$9.99
VibeConnect Premium — Yearly	Every 12 months	$49.99

Prices are in USD. Prices in other currencies are set by the applicable app store and may include taxes, VAT, or GST. We may change prices at any time; price changes take effect at the next renewal following reasonable notice.

6.2 Payment Processing

Subscriptions are sold and processed through the Apple App Store, Google Play Store, and RevenueCat, Inc. We do not directly process or store payment-card information. Billing disputes must be directed to Apple or Google.

6.3 Automatic Renewal; Cancellation

6.4 Free Trials & Introductory Offers

Free-trial or introductory periods convert automatically to a paid Subscription at the standard price on expiration unless cancelled. You may only receive one free trial or introductory offer per product.

6.5 Refunds

Except where required by Applicable Law, all sales are final. Refunds are administered by the applicable app store under that store’s refund policy. We cannot issue refunds directly for purchases made through Apple or Google.

6.6 EEA & UK Right of Withdrawal

If you are a consumer in the EEA or UK, you have a statutory 14-day right of withdrawal. By purchasing a Subscription and beginning to use the Service immediately, you expressly request that performance begin during the withdrawal period, and you acknowledge that you thereby lose your right of withdrawal, as permitted under Article 16(m) of Directive 2011/83/EU and comparable laws.

6.7 Failed Payments; Chargebacks

If a payment fails, is reversed, or is subject to a chargeback, we may suspend or terminate your Subscription and Premium access without further notice.

6.8 Taxes

You are responsible for all applicable sales, use, VAT, GST, withholding, and similar taxes associated with your use, except for taxes imposed on our net income.

7. Apple App Store & Google Play Specific Terms

7.1 Apple-Specific Acknowledgments

If you downloaded the Service from the Apple App Store: (a) these Terms are between you and the Company only, not with Apple; Apple is not responsible for the Service; (b) your license is limited to non-transferable use on Apple-branded products you own or control, subject to Apple Media Services Terms; (c) Apple has no obligation to provide maintenance or support; (d) in the event of any warranty failure, you may notify Apple for a purchase-price refund; Apple has no other warranty obligation; (e) we, not Apple, are responsible for product-liability claims and regulatory compliance; (f) Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you.

7.2 Google-Specific Acknowledgments

If you downloaded the Service from Google Play, your use is additionally subject to the Google Play Terms of Service. Google is not a party to these Terms and has no responsibility for the Service except as provided by Google Play Terms of Service.

8. User Content & License Grant

8.1 Ownership of User Content

As between you and the Company, you retain all right, title, and interest in and to the User Content you create and submit, subject to the license you grant below. You represent and warrant that you own, control, or have obtained all necessary rights, consents, and permissions to your User Content.

8.2 License to the Company

By posting, uploading, or otherwise making available any User Content, you grant to the Company a worldwide, non-exclusive, royalty-free, fully paid-up, sub-licensable, and transferable license to host, store, reproduce, display, distribute, modify, adapt, create derivative works of, and otherwise use such User Content in any form and through any media, for the purposes of operating, maintaining, promoting, developing, improving, and providing the Service, including moderation, safety, security, legal compliance, and customer support. This license persists as necessary to fulfill such purposes even after your User Content is removed or your account is terminated.

8.3 License to Other Users

When you share User Content visible to other Users, you grant each such User a non-exclusive, royalty-free license to access, view, and use that Content within the Service as enabled by the Service’s features.

8.4 No Obligation to Use or Retain

We are under no obligation to monitor, store, back up, or retain any User Content, and may remove or restrict access to any User Content at any time, with or without notice.

8.5 User Content Representations & Warranties

You represent and warrant that: (a) you are the sole owner or authorized licensee of all rights in the Content; (b) the Content does not infringe any intellectual-property, publicity, privacy, or other right of any person; (c) the Content does not violate Applicable Law or these Terms; (d) the Content is not false, misleading, defamatory, obscene, or invasive of privacy; (e) each identifiable person depicted has granted all necessary consents; and (f) the Content does not contain malicious code or harmful material.

8.6 Feedback

If you provide suggestions, ideas, or feedback (“Feedback”), you grant the Company a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sub-licensable, and transferable license to use and commercialize the Feedback without restriction, compensation, or attribution.

9. User Conduct & Prohibited Activities

9.1 General Standard

You agree to use the Service only for lawful purposes and in accordance with these Terms, the Community Guidelines, and Applicable Law. The Community Guidelines are fully incorporated into these Terms.

9.2 Prohibited Conduct

You agree that you will not (and will not attempt to, authorize, assist, or encourage any third party to):

1. Use the Service if you are under 18 or otherwise ineligible under Section 3;
2. Impersonate any person or entity, misrepresent your identity, age, gender, or affiliations, or use a name, photograph, or biographical information that is not your own;
3. Create or use a fake, automated, or non-genuine account, or operate more than one account per natural person;
4. Post, upload, transmit, or generate any Content that is unlawful, defamatory, obscene, pornographic, harassing, threatening, hateful, harmful, fraudulent, deceptive, violent, or otherwise objectionable;
5. Post, upload, transmit, or generate any Content depicting minors in a sexual, suggestive, or exploitative context; solicit personal information from minors; or engage in grooming;
6. Engage in sexual exploitation, human trafficking, non-consensual sexual conduct, or facilitate commercial sexual services, escort services, or “pay-to-meet” arrangements;
7. Post, upload, or share non-consensual intimate imagery, “revenge pornography,” sexual deepfakes, or synthetic sexual imagery of any identifiable person;
8. Dox, publicly disclose, or threaten to disclose another person’s private information;
9. Harass, bully, stalk, threaten, extort, blackmail, or incite violence against any person or group;
10. Post, upload, transmit, or generate hateful Content attacking or dehumanizing any person or group on the basis of race, color, ethnicity, national origin, religion, sex, gender, gender identity, sexual orientation, disability, age, or other protected characteristic;
11. Promote, glorify, or facilitate self-harm, suicide, eating disorders, violence, terrorism, or dangerous acts;
12. Engage in romance scams, catfishing for financial gain, phishing, investment fraud, cryptocurrency pumping, pyramid schemes, or solicit money, cryptocurrency, gift cards, or other items of value from other Users;
13. Send unsolicited bulk communications, spam, advertising, or funnel Users off-platform for commercial or data-harvesting purposes;
14. Facilitate the sale, promotion, or transfer of controlled substances, illegal drugs, firearms, explosives, counterfeit items, or other regulated goods;
15. Use the Service to violate any sanctions program or export-control law;
16. Infringe, misappropriate, or violate any intellectual-property, publicity, privacy, or contractual right of any person;
17. Post or transmit malicious code, viruses, worms, ransomware, spyware, or other harmful software;
18. Interfere with or disrupt the Service, its servers, or circumvent any security, rate-limiting, anti-abuse, or access-control mechanism;
19. Use any robot, spider, scraper, crawler, or automated program to access, copy, or index any portion of the Service or User Content;
20. Reverse-engineer, decompile, disassemble, or attempt to derive the source code or underlying structure of the Service;
21. Damage, disable, overburden, or impair the Service, including by sending excessive requests, messages, reports, or matches;
22. Bypass, remove, or disable any content-moderation, consent, or age-restriction mechanism;
23. Violate the privacy of any person, including by recording or photographing them without consent where unlawful;
24. Use the Service in violation of Applicable Law; or
25. Attempt, facilitate, or encourage any of the foregoing.

9.3 Reservation of Rights

We reserve the right, but not the obligation, to investigate and review conduct on the Service and to take any action we deem appropriate, including removal of Content, suspension or termination of accounts, restriction of features, issuance of warnings, referral to law enforcement, and pursuit of civil remedies.

10. Artificial Intelligence Features

10.1 AI-Powered Features

Certain features use AI and machine-learning technology, including conversation assistance, tone analysis, mood-based suggestions, and an AI companion (“Ask Vibe”). These features rely on large-language-model services provided by Google LLC (Vertex AI / Gemini) and Anthropic, PBC (Claude), collectively the “AI Providers.”

10.2 Consent & Opt-In

Certain AI features require your explicit opt-in before use. You may withdraw consent at any time by disabling the feature in Settings; withdrawal does not delete AI outputs already delivered.

10.3 No Training on Your Content

10.4 Nature of AI Outputs

AI outputs are generated probabilistically. You acknowledge that AI outputs: (a) may be inaccurate, incomplete, outdated, biased, or offensive; (b) may contain fabricated facts (“hallucinations”); (c) are not professional medical, mental-health, psychological, legal, financial, safety, or relationship advice; (d) are not warranted in any way and are provided “as is.”

10.5 No Medical, Mental-Health, or Crisis Service

The Service is not a medical device, mental-health service, therapy service, counseling service, or crisis-intervention service. If you are experiencing a mental-health emergency or considering self-harm or suicide, contact a qualified professional or your local emergency services. In the United States, dial or text 988 (Suicide and Crisis Lifeline).

10.6 Content Moderation of AI

We employ automated and manual content-moderation to detect and prevent prohibited AI inputs or outputs. These controls are not guaranteed to be perfect, and we disclaim all liability for any failure to prevent any particular input or output.

10.7 User Responsibility for AI Outputs

If you use, share, post, or rely on any AI output, you do so at your own risk. You are solely responsible for reviewing and independently verifying AI outputs before relying on them.

11. Matching, Messaging & Real-World Meetings

11.1 Matching

The Service offers algorithmic matching based on factors including personality description, interests, connection-type preferences, companion role, gender preferences, age range, and location proximity. The matching algorithm may be modified at any time. We do not guarantee any particular match or set of matches.

11.2 Messaging — Encryption & Access

11.3 Real-World Meetings Are at Your Own Risk

11.4 Voice Recognition

Certain features permit voice input, which is converted to text on-device using operating-system-provided speech-recognition services. Audio of your voice is not transmitted to the Company; only the confirmed transcribed text is treated as User Content.

12. Location Services

Certain features, including matching and Places Discovery, require the Service to determine your approximate or precise location. You may grant or revoke location permissions through your device settings. Revoking location may prevent use of certain features. Details about how we collect, use, and share location data appear in the Privacy Policy.

13. Third-Party Services & Sub-Processors

13.1 Third-Party Service Providers

The Service incorporates and relies upon Third-Party Services provided by, among others: (a) Google LLC — Google Cloud Platform, Firebase (Authentication, Cloud Messaging, Crashlytics, Analytics, Remote Config), Vertex AI (Gemini), Google Places; (b) Anthropic, PBC; (c) Apple Inc. — Apple Push Notification Service, StoreKit, Sign in with Apple; (d) RevenueCat, Inc.; (e) Twilio, Inc.; (f) Resend, Inc.; (g) Mapbox, Inc. A current list is disclosed in the Privacy Policy.

13.2 No Endorsement; Separate Terms

Our use of a Third-Party Service does not constitute endorsement of it. Your interactions with a Third-Party Service may be subject to that provider’s own terms and privacy policy. We are not responsible for the acts, omissions, availability, performance, security, or content of any Third-Party Service.

13.3 Third-Party Links & Content

The Service may contain links to third-party websites or services. We do not control and are not responsible for such external resources. Your use of any third-party resource is at your sole risk.

14. Intellectual Property

14.1 Company Property

Except for User Content, the Service and all of its contents, features, and functionality (including all software, source code, interface design, graphics, logos, icons, images, text, compilations, and their selection and arrangement) are owned by the Company, its licensors, or other providers, and are protected by U.S. and international intellectual-property laws.

14.2 Limited License to You

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your personal, non-commercial use. This license does not grant any right of ownership in the Service.

14.3 Trademarks

“VibeConnect,” “Sigma Pi Labs,” “Ask Vibe,” “VibeZone,” and all related names, logos, and slogans are trademarks of the Company or its Affiliates. You may not use them without prior written permission. Other marks mentioned on the Service may be the trademarks of their respective owners.

14.4 No Implied License

Except as expressly granted, no right, title, interest, or license, express or implied, is granted to you in or to the Service or any part of it.

15. Reporting, Moderation & Safety

15.1 Reporting

You may report another User or any User Content through the in-app reporting functionality. We endeavor to review reports in a timely manner but make no representation regarding any particular response time or outcome.

15.2 Blocking

You may block another User to prevent further interaction. Blocking does not delete prior messages but prevents future matching, messaging, and visibility between the parties.

15.3 Moderation Discretion

Content moderation is performed in our sole discretion. We may remove, restrict, demote, label, or retain any Content, or take action against any account, based on our evaluation of these Terms, the Community Guidelines, Applicable Law, safety, or the interests of the Service, with or without notice.

15.4 Cooperation with Law Enforcement

We cooperate with law-enforcement authorities, including by responding to valid legal process (subpoenas, warrants, court orders, and equivalent instruments in other jurisdictions) and by proactively reporting child sexual-abuse material and threats of imminent harm as required or permitted by Applicable Law.

16. Suspension & Termination

16.1 Termination by You

You may stop using the Service and delete your account at any time through the in-app account-deletion flow described in Section 17. Deletion of the application from your device does not, by itself, delete your account.

16.2 Termination or Suspension by Us

We may, in our sole discretion and without liability, suspend, restrict, or terminate your access to all or part of the Service, with or without notice, for any reason, including: (a) suspected violation of these Terms, the Community Guidelines, or Applicable Law; (b) risk of harm to other Users or the Company; (c) fraudulent or unsafe conduct; (d) extended inactivity; (e) legal or compliance reasons; or (f) discontinuation of the Service.

16.3 Effect of Termination

Upon termination, your right to access and use the Service immediately ceases. Sections that by their nature should survive termination—including Sections 8, 9, 14, 18, 19, 20, 21, 24, 25, 27, and 32—survive.

17. Account Deletion & Data Purge

17.1 How to Delete

Delete your account at any time through Settings → Delete Account. Upon confirmation:

• Messages you have sent and received are permanently deleted immediately.
• Your profile, photographs, bio, interests, personality description, journal entries, mood/wellness entries, activity RSVPs, saved connections, authentication credentials, device identifiers, push tokens, cached data, and local files are erased from Company systems and from every device-local storage area created by the application (including every MMKV store, Keychain item, and any iCloud-synchronized Keychain item) within no more than 30 days.
• Moderation reports involving you may be retained in anonymized or pseudonymized form for safety and compliance purposes.
• Financial and transaction records are retained as required by applicable tax and accounting law, typically up to seven (7) years.

17.2 Grace Period

Account deletion includes a 30-day grace period during which you may reverse the deletion by logging in. After the grace period, the account and all associated personal data are permanently purged, subject only to the limited retention exceptions in Section 17.1 and the Privacy Policy.

17.3 Deletion Is Not Retraction of Prior Obligations

Deletion does not: (a) retract or reverse any action you took before deletion; (b) delete User Content that other Users previously saved or downloaded; (c) rescind reports you made against other Users; or (d) relieve you of any liability accrued before deletion.

18. Disclaimers of Warranties

Some jurisdictions do not allow exclusion of certain warranties or limitation of liability for consequential or incidental damages; in such jurisdictions, our liability is limited to the greatest extent permitted by law, and nothing in these Terms affects your statutory rights as a consumer.

19. Limitation of Liability

These limitations form an essential basis of the bargain between you and the Company and apply to the fullest extent permitted by Applicable Law.

20. Indemnification

To the maximum extent permitted by Applicable Law, you agree to indemnify, defend, and hold harmless the Company, its Affiliates, and their respective officers, directors, employees, agents, contractors, licensors, and suppliers from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, judgments, awards, settlements, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your access to or use of the Service; (b) your violation of these Terms, the Community Guidelines, or Applicable Law; (c) your User Content; (d) your interactions with any other User, whether online or offline; (e) your violation of any right of a third party; and (f) any misrepresentation made by you.

21. DMCA & Copyright Infringement

21.1 Notice of Claimed Infringement

If you believe that material on the Service infringes your copyright, you may submit a DMCA notice (17 U.S.C. § 512) to our designated agent. The notice must include: (a) a physical or electronic signature of a person authorized to act on behalf of the rights owner; (b) identification of the copyrighted work; (c) identification of the infringing material with sufficient information for us to locate it; (d) your contact information; (e) a good-faith belief statement; and (f) a statement, under penalty of perjury, that the information is accurate and you are authorized to act.

21.2 Designated Agent

Send DMCA notices to privacy@vibeconnect.io with “DMCA Notice” in the subject line. We have registered a designated agent with the U.S. Copyright Office as required by 17 U.S.C. § 512(c).

21.3 Counter-Notice

If you believe your material was removed by mistake, you may submit a counter-notice that complies with 17 U.S.C. § 512(g).

21.4 Repeat Infringers

We will terminate, in appropriate circumstances, the accounts of Users determined to be repeat infringers.

22. Export Control, Sanctions & Embargoed Jurisdictions

The Service is subject to U.S. export-control laws, including the Export Administration Regulations (EAR), and to sanctions programs administered by the U.S. Treasury’s Office of Foreign Assets Control (OFAC) and comparable authorities. You represent and warrant that you will not access, download, use, or export the Service in violation of any such law, and that you will not use the Service to transfer any information to a restricted party or jurisdiction.

23. Privacy & Data Protection

Our collection, use, and sharing of information about you is described in the Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, sharing, and international transfer of information as described in the Privacy Policy, to the extent such consent is required by Applicable Law.

24. Dispute Resolution; Arbitration; Class-Action Waiver

24.1 Informal Resolution First

Before initiating formal dispute-resolution proceedings, you agree to contact the Company in writing at support@vibeconnect.io, describe the nature of the Claim and the relief sought, and attempt in good faith to resolve the Claim informally for a period of sixty (60) days before commencing arbitration. Statutes of limitations are tolled during that period.

24.2 Agreement to Arbitrate

Except as set forth in Section 24.4, you and the Company agree that any and all Claims will be resolved exclusively by final and binding individual arbitration, administered by the American Arbitration Association (“AAA”) under the AAA Consumer Arbitration Rules. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this agreement to arbitrate.

24.3 Scope

The agreement to arbitrate includes all Claims of any nature arising out of or relating to these Terms, the Service, or your relationship with the Company, whether based in contract, tort, statute, regulation, constitution, common law, or equity, and whether arising before, during, or after termination of your use. The arbitrator has exclusive authority to decide all issues relating to the formation, existence, validity, interpretation, scope, applicability, enforceability, and waiver of this agreement to arbitrate.

24.4 Exceptions

Either party may: (a) bring an individual action in small-claims court for Claims within that court’s jurisdiction; (b) seek injunctive or equitable relief in court to prevent infringement or misappropriation of intellectual-property or trade-secret rights; and (c) pursue any Claim that Applicable Law expressly prohibits from being arbitrated.

24.5 Individual Basis Only; Class-Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, MASS, OR CONSOLIDATED ACTION. The arbitrator may not consolidate more than one person’s Claims and may award relief only in favor of the individual party seeking relief.

24.6 Arbitration Procedure

Arbitration shall be conducted by a single arbitrator selected under the AAA Consumer Arbitration Rules. For U.S. residents, arbitration shall take place in the county of your residence or, at your election, by telephone or videoconference. For non-U.S. residents, arbitration shall take place in Wilmington, Delaware, or by telephone or videoconference at the arbitrator’s discretion. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

24.7 Fees

Filing, administrative, and arbitrator fees shall be allocated according to the AAA Consumer Arbitration Rules. If you are a consumer as defined by the AAA rules, the Company will pay arbitration fees as provided by those rules. Each party bears its own attorneys’ fees, except as authorized by Applicable Law or the arbitrator.

24.8 Batch Arbitration

If 25 or more similar Claims are filed against the Company by or with the assistance of the same law firm or coordinated group of firms within a 30-day period, the Claims shall be batched in groups of 50, sequenced, and filing and arbitrator fees shall not be owed until each Claim’s individual arbitration commences.

24.9 Thirty-Day Opt-Out

You may opt out of Sections 24.2 through 24.8 by sending written notice to privacy@vibeconnect.io within thirty (30) days of first accepting these Terms. Your notice must include your full legal name, the email address associated with your account, and a clear statement that you wish to opt out of the arbitration agreement.

24.10 Severability; Survival

If any provision of this Section 24 is found unenforceable, that provision shall be severed and the remainder remains in force, except that if the class-action waiver in Section 24.5 is found unenforceable as to any particular Claim or form of relief, that Claim or form of relief shall be severed from arbitration and proceed in court. This Section 24 survives termination.

25. Governing Law & Venue

These Terms, and any Claim not required to be resolved in arbitration, shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any choice-of-law or conflict-of-law provisions. Subject to Section 24, you and the Company irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts in New Castle County, Delaware. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

26. International Users & Regional Terms

26.1 Use Outside the United States

We operate the Service from the United States. If you access the Service from outside the United States, you are responsible for compliance with local law. By using the Service, you consent to the transfer of your information to and processing in the United States and other jurisdictions where we or our service providers operate, subject to appropriate safeguards as described in the Privacy Policy.

26.2 European Economic Area & United Kingdom

If you are a consumer resident in the EEA or the UK, nothing in these Terms affects your non-waivable statutory rights, including mandatory consumer-protection laws of your country of residence. Sections 18, 19, and 20 apply only to the extent permitted by those laws. EEA and UK consumers may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr, although the Company does not commit to participating in ODR proceedings.

26.3 India

If you are a User in India, disputes may also be submitted to our Grievance Officer as described in Section 33 and as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This does not waive the arbitration agreement in Section 24 to the extent enforceable under Indian law.

26.4 Brazil

Your use is also governed by Law No. 12,965/2014 (Marco Civil da Internet) and Law No. 13,709/2018 (LGPD). Data-subject rights are described in the Privacy Policy.

26.5 Australia

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, right, or remedy implied or imposed by the Australian Consumer Law or any other Applicable Law that cannot lawfully be excluded or restricted.

26.6 Canada

If you reside in Quebec, the parties have expressly requested that these Terms and all related documents be drafted in English (les parties ont expressément demandé que les présentes conditions et tous les documents s’y rapportant soient rédigés en anglais).

27. Notices & Electronic Communications

27.1 Notices to You

We may provide notices by posting within the Service, displaying a banner or modal, sending a push notification, or emailing the address associated with your account. You agree to maintain a valid email address on file.

27.2 Notices to Us

Notices to the Company must be in writing and delivered by email to support@vibeconnect.io (operational matters) or privacy@vibeconnect.io (privacy, legal, DMCA, grievance matters).

27.3 Consent to Electronic Communications

You consent to receive all communications from the Company in electronic form. You may not be able to use the Service without consenting to receive essential electronic communications.

28. Assignment

You may not assign, sub-license, or transfer these Terms or any rights or obligations without our prior written consent; any attempted assignment in violation of this Section is void. We may freely assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction, or to an Affiliate or successor.

29. Severability & Waiver

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or severed if modification is not possible, and the remaining provisions continue in full force. The failure of the Company to enforce any right or provision shall not be deemed a waiver.

30. Force Majeure

The Company shall not be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, fires, floods, pandemics, civil unrest, war, terrorism, cyberattacks, denial-of-service attacks, failures of internet or telecommunications service, supplier failures, government action, or changes in Applicable Law.

31. Relationship of the Parties

You and the Company are independent contractors. These Terms do not create any agency, partnership, joint venture, employment, or fiduciary relationship between us.

32. Entire Agreement & Survival

These Terms, together with the Privacy Policy, the Community Guidelines, and any other policies expressly incorporated by reference, constitute the entire agreement between you and the Company concerning the Service and supersede all prior or contemporaneous agreements. Any provision that by its nature should survive termination shall survive, including Sections 1, 8.2, 8.6, 9, 14, 15.4, 17.3, 18, 19, 20, 21, 22, 24, 25, 27, 28, 29, 30, 32, and 33.

33. Contact Information

Sigma Pi Labs Inc. — a Delaware Corporation.

• General / Operational Matters: support@vibeconnect.io
• Privacy, Legal, DMCA, and Grievance Matters: privacy@vibeconnect.io
• India Grievance Officer (IT Rules, 2021): privacy@vibeconnect.io — acknowledgment within 24 hours, resolution within 15 days where reasonably feasible.
• Postal address for legal notices: available on request by emailing privacy@vibeconnect.io.

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